+7 (495) 488-71-40
Opening hours on holidays
from December 31, 2021 to January 09, 2022
04 and 06 January 2022 - The support service will answer your questions from 9:00 to 18:00;
04, 06 and 09 January 2022 - The office in Moscow is open from 10:00 to 17:00;
From 03 to 09 January 2022 - The office in St. Petersburg is open from 13:00 to 21:00
The courier will not be called for picking up items registered at FedEx and TNT tariffs.
from December 31, 2021 to January 09, 2022.
A step-by-step procedure has been developed for placing an order at Fedex / TNT tariffs.
We tried to set out the requirements for filling in each field of the order as accurately as possible, gave examples. We paid special attention to the description of the cargo, indicating what information should be provided point by point, while the list is not exhaustive.
The procedure for placing an order for Fedex / TNT tariffs is available in your personal account, in the FAQ section, Other.
We are confident that this information will be useful when placing an order for Fedex / TNT tariffs.
If within 10 calendar days after creating the order the parcel does not arrive at our office, the system automatically cancels the order and returns the cost of sending to the deposit account.
A deposit system for payment for delivery services has been introduced for all created shipments. You can create an invoice only by depositing money into a deposit account.